Return & Refund Policy

At Boschveld Ranching, customer satisfaction is our highest priority. We are committed to supplying healthy livestock, quality poultry, and reliable farming products while providing exceptional customer service before and after every purchase.

If, for any reason, you are not completely satisfied with your purchase, we encourage you to contact us immediately. Our team will work with you to resolve any concerns as quickly and professionally as possible.

Returns

Returns must be requested within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unopened, and in its original condition.

• The product must be returned in its original packaging.

• Proof of purchase or a copy of your invoice must accompany the returned item.

Returns will not be accepted if:

• The product has been used, altered, or damaged after delivery.

• Parts or accessories are missing due to reasons not caused by Boschveld Ranching.

• The product was damaged through misuse, negligence, or improper handling by the customer.

Unless otherwise agreed, return shipping costs are the responsibility of the customer.

Please note: Due to biosecurity and animal welfare regulations, live animals, poultry, hatching eggs, fertile eggs, and other perishable agricultural products cannot be returned once they have been delivered, except where required by applicable consumer protection laws or where a confirmed delivery error has occurred.

Refunds

Once your returned item has been received and inspected, we will notify you via email of the outcome of your refund request.

If approved, your refund will be processed to your original payment method within 7 business days.

Where applicable, the cost of return shipping may be deducted from the refund amount.

Exchanges

We will gladly replace products that are found to be defective or damaged due to a manufacturing fault or damage sustained during transport.

If you require an exchange, please contact our customer support team with your order details and photographs of the product where applicable. Our team will guide you through the exchange process.

If your order arrives visibly damaged during delivery:

• Inspect the shipment before signing the delivery receipt.

• Do not accept or sign for parcels showing significant visible damage.

• Notify both the courier and Boschveld Ranching immediately so that we can arrange a replacement where appropriate.

Shipping Returns

Before returning any product, please contact our customer service team to obtain return authorization and shipping instructions.

Return shipments should be sent to:

Boschveld Ranching
R101, Plot 100 Station Road, Pretoria North, Grootvlei, 0182.

Courier and return shipping charges are the responsibility of the customer unless the return is due to our error, a defective product, or damage during transit.

Need Assistance?

If you have any questions regarding our Return & Refund Policy or require assistance with your order, please contact our customer support team. We are committed to resolving your concerns promptly and ensuring you receive the highest level of service.